Describe how an ambassador can create a welcoming environment during a tour.

Creating a welcoming environment during a tour is essential for engaging visitors and making them feel valued. By greeting visitors warmly and encouraging questions, the ambassador establishes an inviting atmosphere right from the start. A warm greeting helps to break the ice and fosters a sense of friendliness, which can put visitors at ease.

Encouraging questions further enriches the interaction and demonstrates the ambassador's openness and willingness to engage. This not only allows visitors to express their interests and concerns but also creates an opportunity for a more personalized experience. Such interactions can lead to a deeper understanding of the university and make visitors feel more connected to the campus community.

In contrast, strictly following the tour itinerary without deviation could lead to a mechanical experience, making visitors feel like they are just another number rather than part of a community. Keeping interactions to a minimum misses the chance to connect with visitors and address their specific interests. Avoiding eye contact can create discomfort and make interactions feel unwelcoming, diminishing the overall experience. Therefore, the approach of greeting visitors warmly and encouraging their questions stands out as the optimal choice for creating a welcoming environment.