What should you do if a visitor wants to speak to a FTS member?

When a visitor wants to speak to a member of the FTS (Frontline Team Support), it's important to approach the situation with professionalism and consideration for both the visitor's needs and the FTS member's schedule. Asking if you can check their availability first demonstrates that you respect the time of the FTS member while also showing a genuine willingness to assist the visitor. This approach allows you to ensure that the FTS member is indeed available and can dedicate time to the visitor, fostering a positive and helpful interaction.

Additionally, this strategy enhances communication and coordination within the team, ensuring that visitors receive the attention they require without imposing on team members unnecessarily. Solutions such as sending visitors directly to the FTS office without checking availability could lead to frustration if the member is busy or unavailable, while providing personal contact information is unprofessional and inappropriate in a professional setting. Simply telling the visitor that FTS is unavailable lacks a supportive approach, potentially leaving the visitor feeling dismissed. Therefore, checking availability first is the most effective and courteous response.